Use casesAI agent QA
Test the agent, fix it, and prove in numbers that it got better
A Raptora test run puts your agent through many scenarios and many kinds of caller, then shows you which conversations failed, on which check, with the recording and the transcript.
For contact centre, QA, product and launch teams
One call, a definite outcome
For contact centre, QA, product and launch teams
Hundreds of conversations from one press
Pick the scenarios, the callers and how many passes, and the run works through every combination for you.
Open the ones that failed
See which call, on which pass, failed which check, with the recording and the transcript beside it.
Compare every change
Run the same test again and see whether the pass rate went up or down.
Other use cases