ProductConversational IVR
Replaces the keypad menu with an ordinary conversation
Callers say what they want in their own words. The agent understands the intent, then either solves the problem or moves them into the right flow.
Less work, conversations that land
No long press-one-press-two menu. The caller is closer to an answer from their first sentence.
- 01
Talks freely
“I want to change the delivery address on my order” goes straight to the action that does it.
- 02
Several steps in one
Identifying, verifying, collecting details and routing all happen inside a single conversation.
- 03
Connects to what you run
Works against your CRM, orders and billing over an API, so it takes real actions.
Inbound call
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- Orders team
- Billing team
- Technical support
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