A call center built on artificial intelligence

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Reporting

What the agents did, what they settled, and where they fell short.

View the report530 daysReceptionVoicePositive

Conversations

0

+8.4%compared with the same period before

Settled

0%

+2.1%compared with the same period before

Of those, verified

0%

+4.0%confirmed by a system record or a person

Transferred to a person

0%

-1.6%compared with the same period before

Average duration

0:00

+3.2%median, shorter is better

Conversation volume

The daily load, and how much of it was settled.

015030045060008.0108.0408.0708.1008.1308.1608.1908.2208.2508.28
Total conversationsSettled

Daily peak: 571

The best Mongolian TTS model

Pick a voice for your call agent

Trained on Mongolian, it sounds like a person. Press to listen, then choose.

This is how a call center should work

Keypad menus, scripts written in advance, answers only during office hours. An agent that understands what the caller says replaces all of it.

The call center you have today

  • Press 1, press 2. The caller gets lost in the menu.
  • Answers only during office hours. Evening calls are lost.
  • Every new hire has to be trained from scratch.
  • No time to listen to every call, let alone check it.
  • Queues and hold times build up the moment it gets busy.

With Raptora AI

  • Talks like a person and understands right away. No menus.
  • Answers day and night. Not one call is missed.
  • Teach it once and every agent knows it immediately.
  • Every call is recorded and can be heard as it happens.
  • Takes many calls at once. No queue.

Everything a call center needs

From the voice to the oversight, in one place. While the agent is talking you can listen in, coach it, and take the call yourself if you need to.

Call transfer

Connects the caller straight to the right team and the right person without losing the context of the conversation.

Post-call analysis

Produces the quality, outcome, main topics and next steps for every conversation automatically.

Knowledge base

Answers from your own documents, prices and policies, with the source attached.

Conversational IVR

Replaces the long keypad menu with a clear conversation the caller can just speak.

Batch calling

Runs many thousands of calls on a schedule, retries included.

Outbound calling

Opens a conversation with a purpose, shaped by what you already know about each customer.

Every report in one place, over time

Today, the week, the month, outcomes, agents. One panel cycles through them. You read straight off it how many calls came in and how many the AI settled.

Changes automatically

Load by hour

Quiet overnight, rising through the morning, peaking at 14:00.

Today so far

0

up to 14:00

Settled by AI

0

85%

Peak hour

14:00

82 calls

Report for a sample organization

00:0006:0012:0018:0023:00
Real situations

The AI agent in a real situation

See every use case

From booking an appointment to explaining a bill. Watch a conversation run from the first line to the last.

Booking an appointment

The patient calls, picks a free slot and has it confirmed on the spot.

Order status

Finds the order in your records and gives the delivery status straight away.

Explaining a bill

Explains the breakdown and the due date clearly, then sends it over chat.

Reminder call

The agent calls to remind the customer, and moves the appointment if it is needed.

Handing over to a person

Passes an issue it cannot settle to a colleague, with the conversation attached.

Get in touch

7700 2885