ProductAgent simulation
Puts the agent through hundreds of calls before it goes live
Pick the scenarios and the kind of caller you want, then run the test. You see how the agent will talk on a real call before a real caller hears it.
Less work, conversations that land
You find the problem before a customer does. Every time you change the agent, the same test runs again and the score says whether it improved.
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Every scenario, every caller
Crosses each scenario you pick with each caller you pick and runs the whole grid from one press.
- 02
Callers who behave like people
Frustrated, rushed, talking around the point: choose the caller and watch how the agent answers.
- 03
Judged by your own checks
Politeness, how fast the reply comes, how short it is and whether the right tool was called, scored on every conversation.
Pick what to test, who calls, and how many times
Every scenario you pick is crossed with every caller you pick. You see how many conversations that is before anything runs.
Every conversation is graded by checks you set
Open a failed conversation and read where it turned.
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